Terms of Service

By purchasing a service, you agree to the following terms:

1. Service Delivery

All services are delivered remotely via scheduled phone or video session. No physical repair or on-site services are provided.

Service performance depends on the customer's device condition, internet connection, and cooperation during troubleshooting.

2. Customer Responsibilities

Customers must:

• Provide accurate information

• Ensure stable internet access

• Provide necessary access to device settings

• Follow troubleshooting instructions during the session

Failure to cooperate may result in incomplete service.

3. Remote Access Consent

By booking a session, the customer authorizes Wireless Link LLC to guide them through remote troubleshooting steps. Customers remain in full control of their devices at all times.

Wireless Link LLC does not access devices without the customer’s active participation and permission.

4. Independent Service Provider

Wireless Link LLC is an independent technical support provider and is not affiliated with, endorsed by, or sponsored by any device manufacturer, streaming platform, or third-party service provider.

5. Payments & Authorization

By submitting payment, customers authorize Wireless Link LLC to charge the selected payment method for the purchased service.

All payments are processed securely through Shopify Payments.

6. Refunds

Refunds are governed by our Refund Policy. Customers agree to contact support prior to initiating any dispute or chargeback.

7. Limitation of Liability

Wireless Link LLC is not responsible for:

• Third-party service outages

• Account restrictions from streaming providers

• Hardware defects

• Internet connectivity issues

Liability is limited to the amount paid for the service.

8. Governing Law

These terms are governed by the laws of the State of Wyoming, United States.